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Customer Service

Web Orders

After placing a web order you will receive an order confirmation along with an order number at the email address you provided during the checkout process. If you do not receive an order confirmation please check your spam/junk folders.

Shipping

We typically ship your order within 1-2 business days after it has been received. However, there may be instances when we see an increased number of orders, thus delaying shipping by a day or two.

We will provide tracking information when your order ships. Please keep in mind it may take a day or two for shipping information to update with the carriers. If you have not received tracking information check your spam/junk folder.

At this time we do not have the ability to upgrade shipping methods via the website. If you need your order faster please call us at (574) 259-1188 to speak with someone at the store to aid in expediting your order.

In-Store Pick-Up

In-store pick-up is available for those who would like to utilize that option! We strive to have orders ready for pick-up within 2 hours. You will receive an email when your order is ready for pick-up. If you have not received an email from us within the two hours of your order please check your spam/junk folder.

Returns/Refunds

If for some reason you find you need to return part or all of your order please contact us prior to shipping your order back to receive a Return Authorization (RA) number. All returns must meet these terms:

Exchanges

Exchanges are subject to the same terms as returns (see above). To exchange an item please call the store at 574-259-1188 so we can walk you through the process.

We will process and ship the exchange after we have received the original order. You will also receive a confirmation email and tracking number for the exchange.

The first exchange is free. Additional shipping will be required if any further exchanges beyond the first are needed.

Further Questions?

If you have further questions please let us know at (574) 259-1188 or through our contact page.

Other Helpful Information

Fit Guides

Not sure which size is going to fit? Take a look at the fit guides below for Apparel, Boots, and Tack to make sure you get the proper size.

Boot and Tack Care

Are you wanting to keep your boots and tack cared for? Then take a look at our guides below which will help you keep your stuff cared for and usable for years to come.