After placing a web order you will receive an order confirmation along with an order number at the email address you provided during the checkout process. If you do not receive an order confirmation please check your spam/junk folders.
We typically ship your order within 1-2 business days after it has been received. However, there may be instances when we see an increased number of orders, thus delaying shipping by a day or two.
We will provide tracking information when your order ships. Please keep in mind it may take a day or two for shipping information to update with the carriers. If you have not received tracking information check your spam/junk folder.
At this time we do not have the ability to upgrade shipping methods via the website. If you need your order faster please call us at (574) 259-1188 to speak with someone at the store to aid in expediting your order.
In-store pick-up is available for those who would like to utilize that option! We strive to have orders ready for pick-up within 2 hours. You will receive an email when your order is ready for pick-up. If you have not received an email from us within the two hours of your order please check your spam/junk folder.
If for some reason you find you need to return part or all of your order please contact us prior to shipping your order back to receive a Return Authorization (RA) number. All returns must meet these terms:
- All items must be returned within 30 days of ship date
- Items must be in new/unused/unaltered condition with manufacturer tags attached or in the package
- It is your responsibility to make sure all products are returned to us (we recommend using a shipping method with shipment tracking)
- We do not issue credits for shipping unless there way an error on our end initially
- We will not accept packages “postage due”
- Any items that have been “personalized” are not elligible for returns or exchange
- If an item in new condition is returned damaged, a 15% restocking fee which will be deducted from your return
- Once we have received your return and have inspected it we will issue a credit to your original form of payment
- Depending on the credit card company, it may take up to a week for credits to appear on your account
Exchanges are subject to the same terms as returns (see above). To exchange an item please call the store at 574-259-1188 so we can walk you through the process.
We will process and ship the exchange after we have received the original order. You will also receive a confirmation email and tracking number for the exchange.
The first exchange is free. Additional shipping will be required if any further exchanges beyond the first are needed.
If you have further questions please let us know at (574) 259-1188 or through our contact page.