We strive to ship all orders within 1-2 business days once we have received the order. However there may be instances where items are out of stock and may take slightly longer. If this is the case we will send you an email letting you know which item(s) is(are) out of stock and an approximate time frame of when we will ship your order.
At this time we do not have the ability to upgrade shipping methods via the website. If you need your order faster please call us at (574) 259-1188 to speak with someone at the store to aid in expediting your order.
If for some reason you find you need to return part or all of your order please contact us prior to shipping your order back to receive a Return Authorization (RA) number. As well all returns must meet these terms:
- Items must be returned within 30 days of ship date
- Items must be in new/unused/unaltered condition with all manufacturer tags attached or in the package
- It is the customers responsibility to make sure all products are returned to us (we recommend using a shipping method that allows you to track the products)
- No credits will be issued for shipping
- No packages will be accepted with “postage due”
- All personalized embroidery sales are final and cannot be returned or exchanged
- Any new items that are returned damaged are subject to a 15% restocking fee
- Once we have received your return and have inspected it we will issue a credit to your original form of payment
- Depending on the credit card company, it may take up to a week for credits to appear on your account
Exchanges are subject to the same terms as returns (see above). When exchanging an item or items please return your original order and indicate on the receipt/packing slip the size/item you would like in its place. Once we have the original order back we will process and ship the exchange, we will also send a confirmation email and tracking number for the exchange.
The first exchange will be free of additional shipping, if further exchanges are required additional shipping will be charged.
If you have other questions please let us know at (574) 259-1188 or email us at firstname.lastname@example.org